OUR TERMS AND CONDITIONS
1. General Information
By using this website, you confirm that you are at least 18 years of age (or the legal smoking age in your jurisdiction). Our products are intended strictly for adult consumers.
We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.
2. Products & Availability
We offer a wide range of tobacco products, including cigarettes, rolling tobacco, and heated tobacco products. All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time.
We make every effort to display accurate product descriptions and images; however, slight variations may occur.
3. Pricing & Payments
All prices listed on our website are subject to change without notice. We strive to ensure pricing accuracy, but errors may occasionally occur. In such cases, we reserve the right to cancel or refuse any order placed at an incorrect price.
We accept secure payment methods, and all transactions are processed through encrypted systems to protect your information.
4. Shipping & Delivery
We ship orders to various locations worldwide. Delivery times may vary depending on your location:
- Canada: 2–3 business days
- USA: 3–5 business days
5. Age Verification
We strictly enforce age verification procedures. By placing an order, you confirm that you meet the legal age requirements. We reserve the right to cancel any order if proper verification cannot be completed.
6. Returns & Refunds
Due to the nature of tobacco products, we do not accept returns once items have been opened or used.
Refunds or replacements may be issued only if:
- The product is damaged upon arrival
- The wrong item was delivered
All claims must be made within 48 hours of delivery with supporting evidence (e.g., photos).
7. Liability Disclaimer
Canadian Tobacco Shop is not liable for any damages resulting from the use or misuse of our products. Tobacco consumption carries known health risks, and customers use products at their own discretion.
8. Compliance with Laws
It is the customer’s responsibility to ensure that purchasing and importing tobacco products complies with local laws and regulations. We are not responsible for any customs seizures, duties, or legal issues.
9. Intellectual Property
All content on this website, including text, images, and logos, is the property of Canadian Tobacco Shop and may not be used or reproduced without permission.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.
11. Contact Information
If you have any questions regarding these Terms and Conditions, please contact our support team through our website.